What to Expect After Submitting Your Support Request

Thank you for reaching out to us! We want to ensure you have a clear understanding of what happens next:

1. Acknowledgment: Once you submit the support form, you will receive an email confirmation acknowledging that we have received your request.
   
2. Response Time: Your request will be reviewed by one of our Support Representatives. You can expect a response within 72 hours. We strive to address all inquiries promptly and efficiently.
   
3. Reimbursement Process: If your support request involves reimbursement, please note that it will be processed in the form of a voucher. This voucher can be used at any Highland Pure Water & Ice machine, providing you with a convenient and seamless resolution.